Prices

1. All our prices are nett. No discounts will be given unless during monthly promotions.

Payment Processing

2. We only accept VISA, MASTERCARD, and CASH/CHEQUE payments.
3. We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders

4. We will refund the amount paid if the order is cancelled due to the unavailability of items or the item was damaged due to mishandling by our delivery staff.
5. We will not entertain any cancellations once the order is confirmed and submitted by the customer.Deposit or full payment will be forfeited or issued as credit note.

Confirmation of Orders

6. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Exchange & Refunds

7. All our products sold in good condition are non-exchangeable and non-refundable. However, if the product was damaged due to mishandling by our delivery staff, we will replace, exchange or refund the product.

Feedback

8. We welcome your feedback. Should you feel dissatisfied with any of our products or services, please contact us at Tel: 65-6877 9008, Fax: 65-6877 0308, Email: sales@cakeavenue.com. Alternatively, customers may refer their complaints to the ConsumerTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to:

ConsumerTrust Secretariat
Mr. Ramesh Vakiprath
35 Selegie Road
#09-25 Parklane
Singapore 188307
Tel: +65 - 6337 3808
Fax: +65 - 6337 7108
email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg

Confidentiality of Transactions

9. We treat all transactions and customers' particulars with the strictest confidence.

Website Security

10. Our system supports the SSL 128-bit encryption technology, therefore all credit transactions are conducted in a secure environment.